Help
Email hi@aebyra.com. Include your phone model and what you were doing when the problem happened.
Common questions
My reminders don’t arrive
Check that notifications are allowed for Trayko in your device settings, then check the reminder switches in Trayko under Settings → Reminders & timing. Reminders use your phone’s time zone, so they follow you when you travel.
I bought Remove Ads but still see ads
Open Settings in Trayko and tap Restore purchases while signed in to the same App Store or Google Play account you bought it with. If ads still show, email us with the date of purchase.
How do I get Remove Ads on a new phone?
Sign in to Trayko with the same account, then tap Restore purchases in Settings.
Are my photos private?
Yes. Progress photos are stored privately in your account. They are never public and never shared with advertisers.
I forgot my password
Email us from the address you signed up with and we’ll help you back in.
How do I delete my account?
In Trayko, go to Settings → Account → Delete account. You can also request deletion without the app. Delete account without the app.
Treatment questions
Trayko can’t answer questions about your treatment. For anything about how long to wear your aligners, discomfort or fit, contact your orthodontist or dentist.